Tag Archives: Patient experience

Timely diagnosis of cancer matters for patient experience

In our recent paper we studied how pre-diagnosis experience affects subsequent care experience in cancer patients (1). Our findings suggest that patients who experienced more pre-referral consultations in primary care are more likely to be less satisfied with their care. As perhaps could have been expected, the associations found were stronger for questions involving primary care …read more

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What can we do to promote person-centred primary care? Response to BMJ spotlight

 Patient centred care invites doctors and patients to work collaboratively to improve the way healthcare is designed and delivered so that it better meets the needs and priorities of patients. Charlotte Paddison reflects on the BMJ spotlight on patient centred care, and asks what this might mean for primary care? How can we get better …read more

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Understanding user interactions with the artificial pancreas

The ‘artificial pancreas’ is a new treatment for diabetes which allows for the automatic control of blood glucose levels by replicating some of the functions of a healthy pancreas. The system wirelessly links together a set of devices – a continuous glucose monitor (CGM) and insulin pump, both body-mounted, and a tablet-mounted algorithm – in …read more

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Are patient experience surveys for quality assurance or quality improvement?

Patient experience surveys in primary care carry an expectation that they will stimulate change. Our focus group study in 14 practices explores why practice staff struggle to identify and action improvements as a result of patient feedback alone.

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How can we use patient experience surveys to improve care?

One new answer, for cancer patients, comes from our analysis of the National Cancer Patient Experience Survey, published this week in the European Journal of Cancer Care We found strong inequalities in experience between patients with different cancer diagnoses, and these were pretty consistent across the whole patient journey, from pre-diagnosis care to post hospital …read more

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How do people with diabetes describe their experiences in primary care?

Well, actually quite good news here. People with diabetes in England report primary care experiences that are at least as good as those without diabetes for most domains of care. This is one of our conclusions from our analysis of responses to the English national GP Patient Survey from 85,760 patients with self-reported diabetes. However, …read more

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Lesbian, gay and bisexual men and women in England report poorer health and worse experiences of healthcare in the NHS

Our analysis of 27,000 responses to the national GP Patient Survey finds gay, lesbian and bisexual people are more likely to report communication problems and have less trust in their GP…

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Lost in translation: the impact of medical jargon on patient-centred care

In the days before BuzzFeed, amusing adverts snapped abroad by would-be photojournalists were a staple of email circulars. Who could forget the Chinese KFC ad that translated “finger-lickin’ good” to “eat your fingers off”, or the Italian campaign for “Schweppes toilet water”? Of course, you don’t have to go overseas to be met with mutual …read more

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How can we improve GP access?

A recent study led by researchers from the CCHSR, in collaboration with our Exeter colleagues, has found that poor access to GPs during normal working hours is associated with increased out of hours primary care use. In this study using data from about 567,000 patients in the 2011/12 GP Patient Survey, we found that: Inconvenient …read more

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Making patient experience surveys useful: Improving care by asking about what went wrong, as well as what went right

How can we make patient experience surveys more useful for improving care? Should we ask about what went wrong (as well as what went right), in order to learn where improvements are most needed? Driving improvements in care: Making patient surveys useful Patient surveys are an important part of the quest to measure, manage, and …read more

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  • The Cambridge Centre for Health Services Research (CCHSR) is a thriving collaboration between the University of Cambridge and RAND Europe. We aim to inform health policy and practice by conducting research and evaluation studies of organisation and delivery of healthcare, including safety, effectiveness, efficiency and patient experience.