Tag Archives: Doctor-patient communication

Trouble getting an appointment at your GP surgery? Findings from an evaluation of a ‘telephone first’ approach to demand management in general practice

Martin Roland and Jenny Newbould, Cambridge Centre for Health Services Research It’s certainly an increasingly common problem.  You spend ages trying to get through to your GP surgery, only to be told there is not an appointment for a week or two; maybe even six weeks if you want to see Dr Popular.  So, why …read more

Posted in Blog | Also tagged | Group: , | Comments closed

What does “good” really mean in patient experience surveys?

Evaluating our experiences can be tricky. I recently completed a two-day training course: the trainer was great, the content engaging and helpful, and I dutifully went down the evaluation form giving glowing reviews all round. In the circumstances, my assessment felt very genuine. Of course, there is the fact that the trainer was still standing …read more

Posted in Blog | Also tagged | Group: | Comments closed

Are longer consultations important for good patient experience?

Consultation length is a perennial topic of concern and interest. In our new research, we looked at how consultation length may (or may not) impact on reported patient experience.

Posted in Blog | Also tagged , | Group: | Comments closed

Do minority ethnic groups really have worse experiences of doctor-patient interactions?

Are patient experience surveys really telling us about inequalities in minority ethnic groups experiences of care? Our new experimental vignette study has something interesting to say about this…

Posted in Blog | Also tagged , , , | Group: | Comments closed

Language and GP-patient communication: demonstrating the obvious

Unless you’ve been stranded on a desert island for the last decade, you might just have noticed that lots of health care types are interested in the idea of patient experience. Patient experience is all that stuff that goes on which isn’t directly about clinical effectiveness (is this the miracle cure?) or patient safety (have …read more

Posted in Blog | Also tagged , | Group: | Comments closed

Inequalities in patient experience of communication by ethnic group: new evidence

If you have even a passing concern about inequalities in health care, you’re likely to be familiar with the idea that minority ethnic groups tend to report more negative experiences of health care compared to their counterparts in the majority ethnic group. In the UK, this means that people identifying, particularly, as being of South …read more

Posted in Blog | Also tagged , , | Group: | Comments closed

Are NICE not being nice to GPs about antibiotics?

The new Antimicrobial Stewardship guidance was published this month by NICE, looking at organisational and system-wide approaches to optimising antimicrobial use. And the main message coming out of various news agencies today is that GPs will be “struck off” for not prescribing antibiotics appropriately. There is, of course, huge concern around the rising amount of …read more

Posted in Blog | Also tagged , , | Group: | Comments closed

Lost in translation: the impact of medical jargon on patient-centred care

In the days before BuzzFeed, amusing adverts snapped abroad by would-be photojournalists were a staple of email circulars. Who could forget the Chinese KFC ad that translated “finger-lickin’ good” to “eat your fingers off”, or the Italian campaign for “Schweppes toilet water”? Of course, you don’t have to go overseas to be met with mutual …read more

Posted in Blog | Also tagged , , , | Group: | Comments closed

Want to assess doctors’ communication skills? Introducing the Global Consultation Rating Scale (or GCRS, for short)

CCHSR researchers publish a new scale to evaluate the communication quality of consultations – read more for full details

Posted in Blog | Also tagged , , | Group: | Comments closed

Recruiting patients to research? Our top tips on working that waiting room…

Recruiting patients can be difficult at the best of times, but how about when you only have a few minutes to explain the study, in a GP’s surgery waiting room, and you are asking for the person’s consultation with the doctor to be video recorded? Well, in short, it’s tricky. So, we thought we would …read more

Posted in Blog | Also tagged , | Group: | Comments closed
  • The Cambridge Centre for Health Services Research (CCHSR) is a thriving collaboration between the University of Cambridge and RAND Europe. We aim to inform health policy and practice by conducting research and evaluation studies of organisation and delivery of healthcare, including safety, effectiveness, efficiency and patient experience.