Monthly Archives: October 2016

Are longer consultations important for good patient experience?

Consultation length is a perennial topic of concern and interest. In our new research, we looked at how consultation length may (or may not) impact on reported patient experience.

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Can patient surveys identify poor quality GP-patient communication?

Good GP-patient communication is a good thing, right? We’ll probably all agree on that – but whether we know if communication is of high or low quality is a rather more complex issue, as our latest research shows

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  • The Cambridge Centre for Health Services Research (CCHSR) is a thriving collaboration between the University of Cambridge and RAND Europe. We aim to inform health policy and practice by conducting research and evaluation studies of organisation and delivery of healthcare, including safety, effectiveness, efficiency and patient experience.