Monthly Archives: December 2015

Non-response bias and quality of care

How are non-response and patient experience scores related? A new CCHSR study has some interesting findings…

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GP triage and the case of NHS 111

A small study can sometimes have a greater than expected impact. Here’s a case in point – over the weekend, unexpected press coverage came our way over the fact that (in the words of the Daily Mail) there is an “NHS 111 farce” as “75% of patients referred to A&E do not actually need to …read more

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  • The Cambridge Centre for Health Services Research (CCHSR) is a thriving collaboration between the University of Cambridge and RAND Europe. We aim to inform health policy and practice by conducting research and evaluation studies of organisation and delivery of healthcare, including safety, effectiveness, efficiency and patient experience.