Monthly Archives: October 2014

How can we use patient experience surveys to improve care?

One new answer, for cancer patients, comes from our analysis of the National Cancer Patient Experience Survey, published this week in the European Journal of Cancer Care We found strong inequalities in experience between patients with different cancer diagnoses, and these were pretty consistent across the whole patient journey, from pre-diagnosis care to post hospital …read more

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How do people with diabetes describe their experiences in primary care?

Well, actually quite good news here. People with diabetes in England report primary care experiences that are at least as good as those without diabetes for most domains of care. This is one of our conclusions from our analysis of responses to the English national GP Patient Survey from 85,760 patients with self-reported diabetes. However, …read more

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Cambs CCG gives £800m contract to NHS bidder. Should we all be cheering?

There seems to be general relief that the huge £800m contract which Cambridgeshire and Peterborough CCG have given for integrated care of the elderly hasn’t gone to the private sector. Two of the three final bidders were commercial organisations, but the contract has gone to an alliance between the local teaching hospital, Addenbrooke’s, and the …read more

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  • The Cambridge Centre for Health Services Research (CCHSR) is a thriving collaboration between the University of Cambridge and RAND Europe. We aim to inform health policy and practice by conducting research and evaluation studies of organisation and delivery of healthcare, including safety, effectiveness, efficiency and patient experience.