Author Archives: Natasha Elmore

Are longer consultations important for good patient experience?

Consultation length is a perennial topic of concern and interest. In our new research, we looked at how consultation length may (or may not) impact on reported patient experience.

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Recruiting patients to research? Our top tips on working that waiting room…

Recruiting patients can be difficult at the best of times, but how about when you only have a few minutes to explain the study, in a GP’s surgery waiting room, and you are asking for the person’s consultation with the doctor to be video recorded? Well, in short, it’s tricky. So, we thought we would …read more

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Applying for NHS Ethics approval – key tips

So, you’re planning a research project and you want to conduct it in NHS settings – so you need NHS Ethical approval. Doing this for the first time (or even second or third!) can be a rather daunting task so I thought I’d share my experience with you. I have always found that the key …read more

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Top 10 tips for conducting a postal survey

I’ve spent the last year organising a postal survey of GP patients. Having overseen the mail-out of nearly 15,000 questionnaires, I thought I would offer a few thoughts on how to get through a big survey with both yourself and the data intact… Learn how to mail merge between Word and Excel. To create your …read more

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  • The Cambridge Centre for Health Services Research (CCHSR) is a thriving collaboration between the University of Cambridge and RAND Europe. We aim to inform health policy and practice by conducting research and evaluation studies of organisation and delivery of healthcare, including safety, effectiveness, efficiency and patient experience.