Author Archives: Charlotte Paddison

Quality and safety: Reflecting on the state of general practice

The vast majority of English GP practices provide good or outstanding care, according to inspections of 7,365 practices in a new report by the Care Quality Commission. This is welcome news not just for patients, but also for GPs working hard at the front line. Perhaps most impressive is evidence of continual quality improvement, with …read more

Posted in Blog | Tagged | Group: | Comments closed

How do we deliver compassionate care?

The Francis report asked probing questions about the provision of compassionate care within the NHS. Responses from the Care Quality Commission (CQC) and The King’s Fund have focused on promoting ‘well-led’ care. From a psychological point of view we might also raise questions about role of emotion in compassionate care. In an organisational culture that …read more

Posted in Blog | Tagged , , | Group: | Comments closed

Why do people with multiple long-term conditions report worse patient experience in primary care?

A new paper by CCHSR researchers, based on the GP Patient Survey, explores why people with multimorbidity report more negative experiences of care compared to those patients who have none, or one, long-term conditions.

Posted in Blog | Tagged , , | Group: , | Comments closed

What can we do to promote person-centred primary care? Response to BMJ spotlight

 Patient centred care invites doctors and patients to work collaboratively to improve the way healthcare is designed and delivered so that it better meets the needs and priorities of patients. Charlotte Paddison reflects on the BMJ spotlight on patient centred care, and asks what this might mean for primary care? How can we get better …read more

Posted in Blog | Tagged , , , , | Group: | Comments closed

The pernicious problem of widening health inequalities

The Black Report, published in 1980, was the catalyst for a change in our collective consciousness: it marks a moment in time where our acknowledgement of social inequalities in health, and the policy focus on reducing health inequalities, really took shape.  The question is, how far how have we come? I recently had the pleasure …read more

Posted in Blog | Tagged | Comments closed

Making patient experience surveys useful: Improving care by asking about what went wrong, as well as what went right

How can we make patient experience surveys more useful for improving care? Should we ask about what went wrong (as well as what went right), in order to learn where improvements are most needed? Driving improvements in care: Making patient surveys useful Patient surveys are an important part of the quest to measure, manage, and …read more

Posted in Blog | Tagged | Group: | Comments closed

How might we harness the power of patient experience to drive improvements in care?

Much more can be done to use patient experience as a driver for improving quality of care, so say Angela Coulter and colleagues in a thoughtful BMJ analysis. So, where do we start? Professor Coulter and colleagues advocate for a national institute of ‘user’ experience. Indeed, this could provide a catalyst for bringing together different …read more

Posted in Blog | Comments closed

Health Services Research, down under

Warm greetings from Wellington, New Zealand! Last week I had the pleasure of attending the 8th biannual Australian and New Zealand Health Services Research conference. I thought I’d share a few of my favourite highlights: (1) Indigenous and first nations health services research The conference kicked off with a pōwhiri from local hosts (Te Āti …read more

Posted in Blog | Tagged , , , | Group: | Comments closed

Top tips for measuring patient experience

Surveys measuring patient experience in health care can provide important information on how care looks ‘through the patients’ eyes’. Organisations (big and small) are now routinely using patient reported experience as part of a ‘tool kit’ to measure and monitor quality of care. But getting started can be a bit of a minefield! Here are …read more

Posted in Blog | Tagged | Group: | Comments closed

27th EHPS Conference, Bordeaux, July 16th-20th 2013

It was hot, that I can say!  Having recently returned from the sweltering sunny haven of Bordeaux I thought I could share a few of the highlights from the 27th European Health Psychology Society conference.  With eight concurrent presentation streams, it was impossible to attend and enjoy all of the excellent academic morsels on offer.  …read more

Posted in Blog | Tagged , | Group: | Comments closed
  • The Cambridge Centre for Health Services Research (CCHSR) is a thriving collaboration between the University of Cambridge and RAND Europe. We aim to inform health policy and practice by conducting research and evaluation studies of organisation and delivery of healthcare, including safety, effectiveness, efficiency and patient experience.