How do people with diabetes describe their experiences in primary care?

Well, actually quite good news here. People with diabetes in England report primary care experiences that are at least as good as those without diabetes for most domains of care. This is one of our conclusions from our analysis of responses to the English national GP Patient Survey from 85,760 patients with self-reported diabetes.

However, what our research has found was that primary care experience among people with diabetes varies by socio-demographic group, and also by health status. Among people with diabetes, those in poor health reported worse primary care experiences. Improvements in primary care are particularly needed for diabetes patients with comorbid long-term conditions, including better access to appointments, improved communication and enabling patients to see their preferred doctor. These might be good places to look for new targets for improving primary care provision for people with diabetes in the future.

Read the paper here in Diabetes Care. Thanks to Diabetes UK for funding the work and to Blackwater Valley and Northampton Area (General & Family) local Diabetes Care voluntary groups who adopted this research.

Paddison CAM, Saunders CL, Abel GA, Payne RA, Adler AI, Graffy JP, Roland MO. How Do People With Diabetes Describe Their Experiences in Primary Care? Evidence From 85,760 Patients With Self-Reported Diabetes From the English General Practice Patient Survey.

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    • The Cambridge Centre for Health Services Research (CCHSR) is a thriving collaboration between the University of Cambridge and RAND Europe. We aim to inform health policy and practice by conducting research and evaluation studies of organisation and delivery of healthcare, including safety, effectiveness, efficiency and patient experience.