Spotlight: What should we do about patient experience in primary care?

I’ve never been a very good long-distance runner, but in finally seeing through our NIHR programme grant on patient experience I feel like I’ve crossed the line at an ultramarathon. In a good way, I hasten to add, with five years’ investigation into the impact and utility of measuring patient experience in primary care resulting, …read more

Pushing the frontiers of improvement research

This blog was originally published by Mary Dixon-Woods on the Health Foundation’s website which can be found here: www.health.org.uk Since 2010 the Health Foundation has been investing in and promoting improvement research; the work they have supported has improved care and altered national policy. We are delighted that the Foundation is now investing around £40 million …read more

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Health Foundation award for health care improvement research institute

We are delighted that the Health Foundation have chosen the University of Cambridge to establish and run a new health care improvement research institute, led by CCHSR co-director Professor Mary Dixon-Woods. For full details of the award, see the Health Foundation announcement.

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Professor Mary Dixon-Woods discusses why we need to think about ‘economy of attention’ at the Nuffield Trust Health Policy Summit

Awareness of ‘economy of attention’ with regard to quality improvement and controlling disease was the focus of Professor Mary Dixon-Wood’s talk at the Nuffield Trust Health Policy Summit on the 3rd of March. See a short interview with Mary below which sums up why she believes this is an important concept to keep in mind: Lessons …read more

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What does “good” really mean in patient experience surveys?

Evaluating our experiences can be tricky. I recently completed a two-day training course: the trainer was great, the content engaging and helpful, and I dutifully went down the evaluation form giving glowing reviews all round. In the circumstances, my assessment felt very genuine. Of course, there is the fact that the trainer was still standing …read more

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Understanding patient worries about wasting medical time

If you have ever wondered whether or not your visit to the doctor was really necessary, you are certainly not alone. Studies in the UK have repeatedly shown that worries about ‘wasting the doctor’s time’ are one factor influencing patients’ decisions about whether or not to make a medical appointment. Our work is the first study devoted …read more

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For the NHS, it’s likely that history will keep repeating itself

Professor Martin Roland reflects on the NHS – past, present, and future – following his CCHSR Annual Lecture on the subject on 6th December 2016 at the University of Cambridge

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Are longer consultations important for good patient experience?

Consultation length is a perennial topic of concern and interest. In our new research, we looked at how consultation length may (or may not) impact on reported patient experience.

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Can patient surveys identify poor quality GP-patient communication?

Good GP-patient communication is a good thing, right? We’ll probably all agree on that – but whether we know if communication is of high or low quality is a rather more complex issue, as our latest research shows

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Do minority ethnic groups really have worse experiences of doctor-patient interactions?

Are patient experience surveys really telling us about inequalities in minority ethnic groups experiences of care? Our new experimental vignette study has something interesting to say about this…

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  • The Cambridge Centre for Health Services Research (CCHSR) is a collaboration between the University of Cambridge and RAND Europe. We aim to inform health policy and practice by developing methods for measuring quality of care, and evaluating ways of improving the safety, effectiveness, efficiency and experience of care.