Spotlight: For the NHS, it’s likely that history will keep repeating itself

Professor Martin Roland reflects on the NHS – past, present, and future – following his CCHSR Annual Lecture on the subject on 6th December 2016 at the University of Cambridge

Understanding patient worries about wasting medical time

If you have ever wondered whether or not your visit to the doctor was really necessary, you are certainly not alone. Studies in the UK have repeatedly shown that worries about ‘wasting the doctor’s time’ are one factor influencing patients’ decisions about whether or not to make a medical appointment. Our work is the first study devoted …read more

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Are longer consultations important for good patient experience?

Consultation length is a perennial topic of concern and interest. In our new research, we looked at how consultation length may (or may not) impact on reported patient experience.

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Can patient surveys identify poor quality GP-patient communication?

Good GP-patient communication is a good thing, right? We’ll probably all agree on that – but whether we know if communication is of high or low quality is a rather more complex issue, as our latest research shows

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Do minority ethnic groups really have worse experiences of doctor-patient interactions?

Are patient experience surveys really telling us about inequalities in minority ethnic groups experiences of care? Our new experimental vignette study has something interesting to say about this…

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Policy researchers need to be more forward thinking and other lessons we learnt at the ninth annual HSRUK Symposium

The CCHSR team was out in force at the ninth annual HSRUK Symposium in Nottingham on 13-14 July 2016. Eight members of the team presented nine posters and delivered five talks from six different projects (Improve, Outpatient services and primary care, Advancing Community Hospitals, Better Obstetrics in Rural Nigeria Study, Q evaluation, Public Perception of …read more

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Is medical error really the third leading cause of death in the US?

A recent claim that medical error constitutes the 3rd leading cause of death in the US has been challenged by Mary Dixon-Woods, our co-Director and new RAND Professor of Health Services Research. As reported in The Guardian, Professor Dixon-Woods and Kaveh G. Shojania – both editors of BMJ Quality and Safety – responded to a …read more

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Can hospital services work in primary care settings?

Celine Miani,  senior analyst at RAND Europe and Eleanor Winpenny, career development fellow at MRC Epidemiology Unit & Centre for Diet and Activity Research (CEDAR) at the University of Cambridge, reflect on their recent report for CCHSR: “Outpatient services and primary care: scoping review, sub-studies, and international comparisons”. This blog originally appeared on BMJ Blogs …read more

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Academics and alchemists: hitting gold in research dissemination

These days, dissemination of academic research is a core part of any academics’ responsibilities, often with little resource to help. How do you do yours? And how does it all really work? Read on for five simple steps to help.

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Making things better in healthcare organisation and delivery – Professor Mary Dixon-Woods arrives at CCHSR

Mary Dixon-Woods has arrived as the new RAND Professor of Health Services Research, taking the reigns from the eminent Prof Martin Roland. Here she reflects on her research journey to date, and the opportunities CCHSR offers for new research directions.

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  • The Cambridge Centre for Health Services Research (CCHSR) is a collaboration between the University of Cambridge and RAND Europe. We aim to inform health policy and practice by developing methods for measuring quality of care, and evaluating ways of improving the safety, effectiveness, efficiency and experience of care.